Login Problems? (New Update)

This entry was posted by on Friday, 4 October, 2013 at

[Update: although we still don’t have a fix for the login problem described below, and frankly we may never have a fix other than retrying 2-4 times, we do have a partial workaround. You no longer need to log in to participate in chat. If you can’t log in but want to share your comments, go ahead and do so. You won’t have an avatar or be able to send private messages or write articles unless you log in, but you can go ahead and chat.]

Some people are having log in issues. I am aware of two problems.

Problem #1 appears to be a bug in WordPress or one of its plug-ins. Sometimes when trying to log in you might get an error like this:

“An appropriate representation of the requested resource /wp/wp-login.php could not be found on this server.”

If you get this error, refresh the page and click retry or resend and it will usually work on the second or third try. Also, check the “Remember Me” checkbox so you don’t have to keep logging in. If you remain permanently logged in, you will never see the error again.

Sorry for the hassle. The offending plug-in is probably our chat system, and I don’t want to remove that!

Problem #2 has happened at least once where the user’s IP address was blocked by the host firewall, apparently due to too many login attempts over too short a period. If this happens, I need to have your IP address in order to get it cleared. Send me an email to let me know if you need help. The message for this type of problem looks something like this:

“Safari can’t open the page “http://steelballs.thenetmail.com/wp/” because the server where this page is located isn’t responding.”

If you don’t know your IP address, you can find it here.


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